Last Updated: August 15, 2026
At WELLORA, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from our website.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you visit our website, place an order, create an account, or contact us, we may collect certain information, including:
- Your full name
- Billing and shipping address
- Email address
- Telephone number
- Payment and transaction information
- Order details and purchase history
- Information you provide when contacting our customer support
- Technical information such as IP address, browser type, device type, and website activity
We only collect information that is reasonably necessary to provide and improve our services.
2. How We Use Your Information
We may use your personal information to:
- Process and fulfil your orders
- Arrange shipping and delivery
- Process payments and refunds
- Communicate with you about your orders
- Provide customer support
- Improve our website, products, and services
- Detect and prevent fraud or unauthorised activity
- Send marketing communications when you have consented to receive them
- Comply with applicable legal and regulatory requirements
3. Payment Information
Payments made through our website may be processed by third-party payment providers. WELLORA does not generally store your complete payment card details on its own servers.
Payment providers may collect and process your information according to their own privacy policies and security practices.
4. Cookies
Our website may use cookies and similar technologies to improve your browsing experience.
Cookies may help us:
- Remember your preferences
- Keep items in your shopping cart
- Understand how visitors use our website
- Improve website performance
- Provide relevant marketing and advertising
You can adjust your browser settings to refuse or delete cookies. However, disabling certain cookies may affect some website functionality.
5. Sharing Your Information
We may share personal information with trusted third-party service providers when necessary to operate our business.
These parties may include:
- Payment processors
- Shipping and fulfilment providers
- E-commerce and website service providers
- Analytics and marketing providers
- Customer support providers
- Fraud prevention and security services
We do not sell your personal information to third parties.
We may also disclose information when required by law, legal proceedings, or to protect the rights, safety, and security of WELLORA, our customers, or others.
6. Data Security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.
However, no method of transmission or electronic storage is completely secure, so we cannot guarantee absolute security.
7. Data Retention
We retain personal information only for as long as reasonably necessary to provide our services, complete transactions, comply with legal obligations, resolve disputes, and enforce our agreements.
When information is no longer required, we may securely delete or anonymise it.
8. Your Privacy Rights
Depending on applicable law, you may have rights regarding your personal information, including the right to:
- Request access to the information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information in certain circumstances
- Object to or restrict certain processing activities
- Withdraw consent where processing is based on consent
- Request information about how your personal information is used
To exercise your rights, please contact us using the details provided below.
9. Marketing Communications
If you have subscribed to receive promotional communications from WELLORA, we may send you information about products, promotions, offers, and updates.
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in the email or by contacting us directly.
10. Third-Party Websites
Our website may contain links to third-party websites or services.
WELLORA is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policies of any third-party websites you visit.
11. Children's Privacy
Our website is not intended for children under the age required by applicable law to provide consent to data processing.
We do not knowingly collect personal information from children without appropriate legal consent.
12. International Data Transfers
Because some of our service providers may operate in countries outside the United Kingdom, your personal information may be transferred and processed internationally.
Where required by applicable law, we take appropriate measures to ensure that such transfers receive an adequate level of protection.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or legal requirements.
Any updates will be posted on this page with a revised "Last Updated" date.