At WELLORA, we want you to be completely satisfied with your purchase. If you are not happy with your order, please review our returns and refunds policy below.
Return Period
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must be unused, in its original condition, and preferably in its original packaging.
Items That Cannot Be Returned
For hygiene and safety reasons, certain products may not be eligible for return once opened or used. This may include personal wellness products and items that come into direct contact with the body.
If you are unsure whether your item qualifies for a return, please contact our customer support team before sending it back.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.
Please provide:
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Your order number
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A description of the issue
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Clear photos or videos of the item and packaging
We will review your request and provide an appropriate solution.
How to Request a Return
To request a return, please contact our customer support team with your order number and the reason for your return.
Do not send an item back before receiving return instructions from our team.
Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method.
Please allow several business days for the refund to appear in your account, depending on your bank or payment provider.
Return Shipping Costs
Unless the item is defective, damaged, or incorrect, the customer may be responsible for the cost of returning the item.
If the return is due to an error on our part or a defective product, we will work with you to resolve the issue appropriately.
Cancellations
If you wish to cancel your order, please contact us as soon as possible after placing the order.
Once an order has been processed or shipped, cancellation may no longer be possible. In this case, you may need to follow our standard return procedure.
Important Information
Refunds and returns are subject to the conditions outlined above and applicable consumer protection laws.
WELLORA reserves the right to refuse a return if the item does not meet the eligibility requirements.
Contact Us
If you have any questions about returns, refunds, or your order, please contact our customer support team.
WELLORA — Feel better. Live better.