Terms & Conditions

Last Updated: August 15, 2026

Welcome to WELLORA. These Terms & Conditions govern your use of our website and the purchase of products from WELLORA.

By accessing our website or placing an order, you agree to be bound by these Terms & Conditions. If you do not agree with these terms, please do not use our website.

1. About WELLORA

WELLORA is an online retail store offering wellness and lifestyle products to customers in the United Kingdom.

Throughout these Terms & Conditions, the terms "WELLORA," "we," "us," and "our" refer to WELLORA. The terms "you" and "your" refer to the customer or website visitor.

2. Use of Our Website

By using our website, you agree that:

  • You will provide accurate and complete information when placing an order.

  • You will use the website only for lawful purposes.

  • You will not attempt to interfere with the security or operation of the website.

  • You will not use our website to engage in fraudulent, abusive, or unlawful activity.

  • You are legally capable of entering into a binding agreement under applicable law.

We reserve the right to refuse service, cancel accounts, or cancel orders where we reasonably believe that fraudulent, abusive, or unlawful activity has occurred.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, and other information displayed on our website are accurate.

However:

  • Product colours may vary depending on your device or screen settings.

  • Product images may differ slightly from the actual product.

  • Product availability may change without notice.

  • We reserve the right to correct errors or inaccuracies on our website.

We do not guarantee that every product description or other website content will always be completely accurate, current, or error-free.

4. Prices

All prices displayed on our website are shown in British Pounds (GBP) unless otherwise stated.

Prices may change at any time without prior notice. Any price change will not affect orders that have already been accepted and confirmed, except where an obvious pricing error has occurred.

Where applicable, taxes, duties, or other charges may apply according to the destination and applicable law.

5. Orders

When you place an order with WELLORA, you are making an offer to purchase the selected products.

After placing your order, you may receive an order confirmation email. This confirmation does not necessarily mean that your order has been accepted.

We reserve the right to accept or decline an order for reasons including:

  • Product availability

  • Pricing or product information errors

  • Suspected fraud

  • Payment issues

  • Shipping restrictions

  • Other legitimate business reasons

If we cancel an order after payment has been processed, we will issue an appropriate refund.

6. Payment

We accept payment methods displayed during the checkout process.

By submitting payment information, you confirm that you are authorised to use the selected payment method.

Payments may be processed by third-party payment providers. These providers may have their own terms and privacy policies.

WELLORA is not responsible for failures or interruptions caused by third-party payment processors.

7. Shipping and Delivery

We aim to process and ship orders within the timeframes stated on our website.

Delivery times are estimates and may vary depending on factors outside our control, including:

  • Courier delays

  • Customs processing

  • Weather conditions

  • Public holidays

  • Incorrect or incomplete delivery information

  • Unexpected logistical disruptions

Once an order has been shipped, tracking information may be provided where available.

For additional information, please review our Shipping & Delivery Policy.

8. Returns and Refunds

If you wish to return a product or request a refund, please refer to our Returns & Refunds Policy.

Any applicable statutory consumer rights remain unaffected by our policies.

Products returned to us may need to meet the conditions specified in our Returns & Refunds Policy.

9. Damaged, Incorrect, or Missing Items

If your order arrives damaged, contains an incorrect item, or appears to be missing an item, please contact our customer support as soon as reasonably possible.

We may request photographs, order information, or other evidence to help investigate the issue.

Where appropriate, we will work with you to provide a suitable resolution in accordance with applicable consumer law.

10. Intellectual Property

All content on the WELLORA website, including but not limited to:

  • Logos

  • Brand names

  • Images

  • Product descriptions

  • Graphics

  • Text

  • Website design

  • Layout

  • Videos

  • Other original materials

may be owned by or licensed to WELLORA and may be protected by applicable intellectual property laws.

You may not reproduce, copy, distribute, modify, or commercially exploit our content without prior written permission.

11. User Content

If you submit reviews, comments, photographs, testimonials, or other content to WELLORA, you agree that you have the necessary rights to provide that content.

By submitting content, you grant WELLORA a non-exclusive, worldwide, royalty-free licence to use, reproduce, display, and publish that content for legitimate business and marketing purposes, subject to applicable law.

We reserve the right to remove content that we believe is unlawful, offensive, misleading, fraudulent, or otherwise inappropriate.

12. Prohibited Activities

You must not use our website to:

  • Commit or encourage unlawful activity

  • Attempt to gain unauthorised access to our systems

  • Introduce malicious software or harmful code

  • Collect personal information about other users without permission

  • Impersonate another person or entity

  • Conduct fraudulent transactions

  • Interfere with the website's operation

  • Use automated systems to access or scrape our website without permission

13. Disclaimer

To the fullest extent permitted by law, WELLORA does not guarantee that the website will always be available, uninterrupted, secure, or free from errors.

The information provided on our website is intended for general informational purposes and should not be considered medical, professional, or healthcare advice.

WELLORA products are not intended to diagnose, treat, cure, or prevent any medical condition unless explicitly stated otherwise and legally permitted.

14. Limitation of Liability

Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.

Subject to applicable law, WELLORA will not be responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.

Nothing in these Terms & Conditions affects your statutory consumer rights.

15. Events Beyond Our Control

WELLORA will not be responsible for delays or failures caused by circumstances beyond our reasonable control.

Such circumstances may include natural disasters, severe weather, government actions, transportation disruptions, labour disputes, internet or telecommunications failures, pandemics, or other unforeseen events.

16. Changes to These Terms

We may update these Terms & Conditions from time to time.

Any changes will be posted on this page with an updated Last Updated date. Your continued use of our website after changes are posted constitutes acceptance of the updated terms, where permitted by law.

17. Governing Law

These Terms & Conditions are governed by the laws applicable in the United Kingdom, subject to the mandatory consumer protection laws that apply to you.

Nothing in these terms is intended to remove or restrict any statutory rights you may have as a consumer.