Last Updated: August 15, 2026
At WELLORA, we are committed to making your shopping experience as simple and convenient as possible. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.
1. Shipping Destinations
WELLORA currently ships orders to addresses within the United Kingdom.
Some remote areas or locations may have limited delivery availability. If we are unable to deliver to your address, we will contact you as soon as possible.
2. Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received.
Orders placed during weekends, public holidays, or periods of high demand may require additional processing time.
Once your order has been processed and dispatched, you will receive a shipping confirmation email when tracking information is available.
3. Delivery Times
Estimated delivery times are:
Standard Shipping: 5–14 business days
Please note that delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on your location, courier, customs procedures, weather conditions, and other circumstances outside our control.
4. Shipping Costs
Shipping costs are displayed during checkout before you complete your purchase.
From time to time, WELLORA may offer promotions such as Free Shipping. Any applicable shipping promotion will be clearly displayed on our website.
5. Tracking Your Order
When tracking is available, you will receive a tracking number by email after your order has been dispatched.
Please allow some time for the tracking information to become active in the courier's system.
You can use the tracking information to monitor the progress of your delivery.
6. Delivery Delays
Although we work with shipping providers to deliver orders as quickly as possible, delays can occasionally occur.
Possible causes include:
- Courier delays
- High shipping volumes
- Severe weather
- Public holidays
- Incorrect or incomplete addresses
- Customs or regulatory procedures
- Transportation disruptions
- Other circumstances outside our reasonable control
If your order is delayed, please contact our customer support team and we will do our best to assist you.
7. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If you provide an incorrect or incomplete address, please contact us immediately.
We will do our best to update the shipping information before the order is dispatched, but we cannot guarantee that changes will be possible after processing has begun.
WELLORA may not be responsible for delivery failures caused by incorrect or incomplete information provided by the customer.
8. Lost or Missing Packages
If your tracking information indicates that your package has been delivered but you cannot locate it, please first check:
- Around your property
- With neighbours
- Any designated safe place
- With the relevant delivery company
If you still cannot locate your package, contact us so that we can assist you in investigating the delivery.
9. Damaged Packages
If your package arrives visibly damaged, please take photographs of the packaging and the product before disposing of any materials.
Contact WELLORA customer support as soon as reasonably possible and provide your order number and relevant photos.
We will review the situation and work with you to determine an appropriate resolution.
10. Multiple Items in One Order
Depending on product availability and fulfilment arrangements, items from the same order may occasionally be shipped separately.
If this happens, you may receive separate tracking information for each shipment.
You will not normally be charged additional shipping fees simply because your order is delivered in multiple packages, unless otherwise stated at checkout.
11. Customs, Duties, and Taxes
For deliveries within the United Kingdom, applicable taxes and charges will be handled in accordance with the relevant laws and regulations.
If an order is shipped internationally in the future, additional customs duties, taxes, or import charges may apply depending on the destination country.
Any such charges that are legally payable by the customer will be the customer's responsibility unless otherwise stated at checkout.
12. Delivery Address Changes
If you need to change your delivery address after placing an order, contact us as soon as possible.
We will attempt to make the requested change before the order is dispatched. However, once an order has been shipped, we may be unable to change the delivery address.
13. Delivery Estimates
All delivery timeframes provided by WELLORA are estimates only.
We cannot guarantee delivery on a specific date unless expressly stated otherwise.
Delivery delays caused by third-party couriers, customs, weather, public holidays, or other circumstances outside our reasonable control do not automatically qualify an order for cancellation or refund.
Your statutory consumer rights remain unaffected.